This Privacy Policy explains how Trip-OK TourTech ("Company", "we", "us", "our"), operating the Jaipur Cabs platform at jaipurcabs.trip-ok.com (the "Platform"), collects, uses, shares, and protects personal information when you use our services as a Traveller/Commuter, Driver-Partner, or Fleet Owner.
This Policy applies to anyone who visits the Platform, creates an account, makes a booking, or registers as a Driver-Partner or Fleet Owner, whether or not a booking is ultimately completed.
To fulfil a Booking, we share the minimum necessary information between the Traveller/Commuter and the assigned Driver-Partner/Fleet Owner — typically name, phone number, and pickup/drop location. Drivers and Fleet Owners must not use this information for any purpose beyond completing the trip.
We do not sell your personal information to third parties. We may share information with:
Jaipur Cabs is built on Trip-OK World Core, the shared backend infrastructure used across Trip-OK's tourism, hotel, and transportation products (trip-ok.com). Driver, vehicle, booking, and related account records are stored within this shared system so that core functions — such as driver/vehicle verification, route matching, and fleet operations — work consistently across Trip-OK's platforms.
This means information you provide to Jaipur Cabs may be accessible within Trip-OK World Core for these operational purposes, subject to the same access controls and security practices described in this Policy. It is not shared with unrelated third parties beyond what is described in Section 5.
Your data is stored on secure cloud infrastructure with access controls limiting who within Trip-OK can view it. We use reasonable technical and organizational measures — such as encrypted connections (HTTPS) and role-based access — to protect your information, in line with the reasonable security practices expected under the IT Act, 2000 and its rules. No system is completely secure, and we encourage you to use a strong, unique password.
The Platform may use cookies or similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can control cookies through your browser settings, though disabling them may affect some features.
We retain personal information for as long as your account is active or as needed to provide the Platform, comply with legal obligations (such as tax and transport-related record-keeping), resolve disputes, and enforce our agreements. You may request deletion of your account as described in Section 10.
Under the Digital Personal Data Protection Act, 2023, you have the right to:
To exercise any of these rights, contact us using the details in Section 14.
The Platform is not intended for individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.
The Platform may link to or integrate with third-party services (e.g. maps, payment gateways, SMS providers). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.
We may update this Privacy Policy periodically. Material changes will be notified on the Platform, and the "Last updated" date above will reflect the latest revision.
Business Name: Trip-OK TourTech (registered on Udyam Registration Portal)
Brand / Platform: Jaipur Cabs — jaipurcabs.trip-ok.com
Registered Address: B-87, Sahyog Apartment, Tower 1, Vidyadhar Nagar Sector 6, Jaipur – 302039, Rajasthan, India
Email: geeta.meena20@gmail.com
Phone: +91 8905982658
[Add a named Grievance Officer and Udyam Registration Number here, as required for DPDP Act and Consumer Protection (E-Commerce) Rules compliance.]